We, Murata Machinery, Ltd. shall, in compliance with the laws and regulations applicable to protection of personal data, process personal data in an accurate and safe manner, in accordance with the following principles.

1. An overview of data protection

General information

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website or you utilize our service. The term “personal data” comprises all data that can be used to personally identify you what personal data we obtain when you visit this website (“Visitor Data”) and what personal data we obtain when you utilize our service (“Customer Data”). For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which is reachable under muratec@ersecure.de.

Data recording on this website

Who is the responsible party for the processing Visitor Data(i.e. the “controller”)?

Visitor Data is processed by the operator of the website, whose contact information is available under section “Designation of a data protection officer as mandated by law” on this website.

How do we process your data?

We collect your data as a result of your sharing of your data with us. This may, for instance, be information you enter into our contact form.

Other data shall be recorded by our IT systems automatically or after you consent to its recording during your website visit. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access this website.

What are the purposes we use your data for?

A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyze your user patterns.

What are the purposes we use Customer Data for?

We use Customer Data for following purposes.

What rights do you have as far as your information is concerned?

You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to log a complaint with the competent supervising agency.

Please do not hesitate to contact us at any time under the address disclosed in section “Designation of a data protection officer as mandated by law” on this website if you have questions about this or any other data protection related issues.

2. Hosting and Content Delivery Networks (CDN)

External Hosting

This website is hosted by an external service provider (host). Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site.

The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR).

Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.

Execution of a contract data processing agreement

In order to guarantee processing in compliance with data protection regulations, we have concluded an order processing contract with our host.

3. General information and mandatory information

Data protection

We take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration.

Whenever you use this website, a variety of personal information will be collected. Visitor Data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.

We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access.

Information about the responsible party (referred to as the “controller” in the GDPR)

The data processing controller on this website is:

MURATA MACHINERY, LTD.
136 Takeda-Mukaishiro-cho Fushimi-ku
Kyoto 612-8418
JAPAN

E-mail: webmaster@syd.muratec.co.jp

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).

Designation of a data protection officer as mandated by law

We have appointed a data protection officer for our company.

E-mail: privacy@syd.muratec.co.jp

Information on data transfer to the USA

Our website uses, in particular, tools from companies based in the USA. When these tools are active, your personal information may be transferred to the US servers of these companies. We must point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are required to release personal data to security authorities without you as the data subject being able to take legal action against this. The possibility cannot therefore be excluded that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for monitoring purposes.  We have no influence over these processing activities.

Revocation of your consent to the processing of data

A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6 SECT. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21 SECT. 1 GDPR).

IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21 SECT. 2 GDPR).

Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

Right to data portability

You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

Information about, rectification and eradication of data

Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section “Designation of a data protection officer as mandated by law.”

Right to demand processing restrictions

You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section “Designation of a data protection officer as mandated by law.” The right to demand restriction of processing applies in the following cases:

• In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
• If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
• If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
• If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

4. Online identifiers

Cookies

Our websites and pages use what the industry refers to as “cookies.” Cookies are small text files that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them or they are automatically eradicated by your web browser.

In some cases it is possible that third party cookies are stored on your device once you enter our site (third party cookies). These cookies enable you or us to take advantage of certain services offered by the third party (e.g. cookies for the processing of payment services).

Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of the cookies (e.g. the shopping cart function or the display of videos). The purpose of other cookies may be the analysis of user patterns or the display of promotional messages.

Cookies, which are required for the performance of electronic communication transactions (required cookies) or for the provision of certain functions you want to use (functional cookies, e.g. for the shopping cart function) or those that are necessary for the optimization of the website (e.g. cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6 Sect. 1 lit. f GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of cookies to ensure the technically error free and optimized provision of the operator’s services. If your consent to the storage of the cookies has been requested, the respective cookies are stored exclusively on the basis of the consent obtained (Art. 6 Sect. 1 lit. a GDPR); this consent may be revoked at any time.

You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.

In the event that third party cookies are used or if cookies are used for analytical purposes, we will separately notify you in conjunction with this Data Protection Policy and, if applicable, ask for your consent.

Contact form

If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.

The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your agreement (Art. 6 Para. 1 lit. a GDPR) if this has been requested.

The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions – in particular retention periods.

Request by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.

These data are processed on the basis of Art. 6 Sect. 1 lit. b GDPR if your inquiry is related to the fulfillment of a contract or is required for the performance of pre-contractual measures. In all other cases, the data are processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us (Art. 6 Sect. 1 lit. f GDPR) or on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR) if it has been obtained.

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

5. Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. Google may consolidate these data in a profile that is allocated to the respective user or the user’s device.

Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the user behavior patterns (e.g. cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored.

This analysis tool is used on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of this website has a legitimate interest in the analysis of user patterns to optimize both, the services offered online and the operator’s advertising activities. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.

Browser plug-in

You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en. For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en.

6. Plug-ins and Tools

Vimeo

This website uses plug-ins of the video portal Vimeo. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of the pages on our website into which a Vimeo video has been integrated, a connection to Vimeo’s servers will be established. As a consequence, the Vimeo server will receive information as to which of our pages you have visited. Moreover, Vimeo will receive your IP address. This will also happen if you are not logged into Vimeo or do not have an account with Vimeo. The information recorded by Vimeo will be transmitted to Vimeo’s server in the United States.

Vimeo uses cookies or comparable recognition technologies (e.g. device fingerprinting) to recognize website visitors.

The use of Vimeo is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6 Sect. 1 lit. f GDPR, this is a legitimate interest. If a corresponding agreement has been requested, the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.

For more information on how Vimeo handles user data, please consult the Vimeo Data Privacy Policy under: https://vimeo.com/privacy.

Enacted on: September 1, 2018
Revised on: December 1, 2024

For the handling of personal information of persons residing in the EU, please refer to the GDPR-compliant Privacy Policy (English).

Murata Machinery, Ltd. and its group companies (hereinafter collectively referred to as the "Company") will endeavor to comply with laws and regulations, and other codes relating to personal information and handle personal information properly and safely in accordance with the following.

*The Group companies to which this Privacy Policy applies are described in "4. Joint Use of Personal Information (2) Scope of joint users". However, if each Group company has separately established its own policy, handling method, and other rules concerning the protection of personal information, those rules shall supersede this Privacy Policy.

1. Purpose of Use of Personal Information
   The Company will use the collected personal information for the following purposes.
   

   (1) Contact with customers
   - Responding to inquiries about products and services
   - Visiting customers, sending catalogs, contacting customers by telephone or e-mail, or providing product and service information
   - Shipping products or repair parts, or conducting installation work, etc.
   - Conducting after-sales service and maintenance
   - Collecting and managing receivables

   (2) Contact with partner companies
   - Procuring raw materials, services, or consumables, or giving business instructions to outsourcees, etc.
   - Managing liabilities including the payment thereof

   (3) Contact with job applicants
   - Sending information and materials relating to corporate briefings, etc.
   - Examining and deciding on acceptance or rejection of applicants
   - Sending necessary documents to prospective employees
   - Identifying verification
   - Preparing statistical documentation

   (4) Contact with other stakeholders, including the following persons
   - Outside experts such as lawyers, tax accountants, or research institutes
   - Administrative organs
   - Local communities

   (5) Other purposes
   - Analyzing the status of access to the Company’s website, or improving the said website
   - Responding to complaints or inquiries, etc. to the Company about matters that do not fall under (1) through (4) above

2. Acquisition of Personal Information
   

   The Company will acquire the following personal information through appropriate and fair means in order to achieve the purpose of use stipulated in the preceding paragraph.

   - Name
   - Contact information (address, telephone number, e-mail address, etc.)
   - Information about workplace
   - Details of transactions, etc.

3. Provision of Personal Information to Third Parties
   

   The Company will not provide the obtained personal information to any third party other than joint users, except when the consent of the individual is obtained or when it is required by laws and regulations.

4. Joint Use of Personal Information
   

   The Company may use the obtained personal information jointly with other users.

   (1) Items of personal information to be jointly used
   - Name
   - Contact information (address, telephone number, e-mail address, etc.)
   - Information about workplace
   - Details of transactions, etc.

   (2) Scope of joint users
   - Murata Machinery, Ltd. and its Group companies
   *For the address and name of the representative of Murata Machinery, Ltd., please refer to (4) of this Article. For the addresses and names of representatives of the Group companies, please refer to their websites.
   - MURATEC MECHATRONICS CO., LTD.
   - MURATA PARTS SALES, LTD.
   - MURATA ENGINEERING, LTD.
   - MURATEC C.C.S, LTD.
   - MURATA TOOL, LTD.
   - TECHNO ADVANCE CO., LTD.
   - MURATEC-KDS CORP.
   - NIPPON SHOOTER Ltd.
   - NIMEISEIKI CO., LTD.
   - MURATEC FRONTIER, LTD. 
   - MURATA SYSTEMS, LTD.
   - MURATA KOHSAN, LTD.
   - silex technology, Inc.

   (3) Purpose of use by joint users
   - Scope necessary to achieve the purpose of use notified or announced at the time of acquisition

   (4) Name and address of the person responsible for the management of personal information as well as the name of the representative
   Murata Machinery, Ltd.
   136, Takeda-Mukaishiro-cho, Fushimi-ku, Kyoto-shi, Kyoto
   Daisuke Murata, President & CEO

5. Transfer of Personal Information to Entities in Foreign Countries
   

   If the Company provides personal information to third party business operators, etc. outside of Japan, including outsourcees and joint users, it will do so based on the relevant person’s consent, except for any of the following cases:

   (1) when the third party is located in a country specified by laws and regulations as one that has a personal information protection system equivalent to Japan’s; or

   (2) when the third party has a system in place that allows it to continuously take measures corresponding to those that business operators handling personal information in Japan should take.

6. Request for Disclosure, etc. of Personal Information
   

   The Company will promptly respond to requests concerning personal information for disclosure, correction, discontinuance of use, deletion, discontinuance of third-party provision, or disclosure of third-party provision records, etc. after confirming the identity of the requesting individual in accordance with the prescribed procedures.

7. Measures to Protect Personal Information
   

   The Company will take the following necessary and appropriate measures, including those against unauthorized access and computer viruses, to prevent the loss, destruction, falsification and leakage of personal information (including any personal information the Company has obtained or intends to obtain. The same applies hereinafter in this Article). In addition, the Company will conduct necessary and appropriate supervision of its employees and outsourcees, etc., to ensure the protection of personal information.

   (1) Development of discipline for the handling of personal information
   - The Company has established internal rules to ensure the proper handling of personal information.

   (2) Organizational safety management measures
   - The Company has appointed “a person responsible for administration”, “a person responsible for department”, and “a person in charge of administration” as those who are responsible for the management of personal information, and has established a reporting and communication system in the event of leakage of personal information.

   (3) Human safety management measures
   - The Company will conduct necessary and appropriate supervision and education for employees to manage personal information safely.

   (4) Physical safety management measures
   - The Company will designate areas where personal information is handled and restrict the entry and exit of employees. In addition, we restrict the equipment and electronic media, etc. brought in.

   (5) Technical safety management measures
   - The Company is taking measures to prevent unauthorized access to information systems that handle personal information as well as theft and loss of electromagnetic recording media containing personal information.
   - When taking electronic media or documents, etc. containing personal information out of the office, we implement measures against information leakage, such as data encryption and password protection.

   (6) Grasp of the external environment
   - When handling personal information outside Japan, the Company implements safety management measures after understanding the system concerning the protection of personal information in the country concerned.

8. Contact Information
   

   Murata Machinery, Ltd.
   Personal Information Support Desk
   For inquiries via email, click here.

9. Changes to This Privacy Policy
   

   The Company may review and revise the above procedures as appropriate. When we do, we will inform you of any changes by posting them on this website or through other appropriate means.

10. Cookie Policy
    

    This website uses Google Analytics to track site usage.
    *Google Analytics collects user information using cookies.
    *For the Terms of Service of Google Analytics, please click here.

Copyright and Other Rights

The Copyright of all content appearing on this website (information, trademarks, design, etc.) is wholly owned by Muratec. As such, Muratec prohibits the use, reproduction and/or rework thereof without our express consent

Responsibility and exemption

Muratec makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided "as is" and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. Muratec makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Muratec, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site.

Muratec may change and/or alter the contents of this web site, or may suspend or discontinue the services provided through this web site at any time without any prior notice. Neither Muratec nor any of its affiliates shall be liable for any damages arising out of any alteration or change of the contents or inability to use the Muratec web site.

Use of Cookies

Our website occasionally uses cookies to enhance the information and services provided and to make navigating the site more convenient. Cookies are used to identify you when you revisit the website at a later time. Cookies do not violate your privacy. You may set your Web browser to inform you before accepting new cookies or to refuse all cookies.

ACCESS MAP Inuyama Plant

From the Central Japan International Airport(Centrair)

• Transfer to the Meitetsu Railway Airport Station,
  board a Rapid Limited Express for Shin-Unuma,
  get off at the Inuyama Station (a 60 minutes trip)
  and take a taxi from the station (5 minutes).

From the Shinkansen Nagoya Station

• Transfer to the Meitetsu Railway Nagoya Station,
  board a Express or Limited Express for Inuyama Line,
  get off at the Inuyama Station (a 25 minutes trip)
  and take a taxi from the station (5 minutes).

ACCESS MAP Head Office

Map Download

From Kyoto Station

By train

• Approximately 10 minutes from Kyoto station. Make your way to Kintetsu Line on the Hachijo Exit side of Kyoto station and board a Local train that stops at every station. Alight from the train at the third stop, "Kamitobaguchi" station.

By taxi

• Taxis can be caught from the Hachijo Exit side of Kyoto station Please instruct the driver to go to "Kuzebashi-dori Aburanokoji Murata Kikai"

How to Access to KYOTO

Head office

136 Takeda-Mukaishiro-cho Fushimi-ku, Kyoto 612-8418 JAPAN
TEL: +81-(0)75-672-8138　FAX: +81-(0)75-672-8691

Sales Dept.